Refund Policy and Returns

Thank you for shopping at Just Kidding. In the unlikely event that you are not entirely satisfied with your purchase, we are here to help.

Returns

If you wish to return any items this can be done within 14 days of delivery. To be eligible for a return, your item must be unworn/unused and in the same condition in which it was received. Your item must be in the original packaging with all tags intact. Please ensure that your purchase does not come into contact with anything that may mark or damage it such as drinks, food or cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.

Return Shipping


You will be responsible for the item until it reaches us and we strongly suggest you use a secure delivery service such as a signed, recorded or tracked delivery service.  The cost of returning any item is your responsibility. Shipping costs are non refundable.

Please ensure you enclose the original invoice which you received with your delivery. Please obtain proof of postage for your item to protect against loss/damage of the item getting back to us.

In the event that we do not receive your returned goods, we will ask you to provide the proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of postage.

If your item is being returned to be exchanged, due to it being defective, we will pay the delivery cost for the new item, on the basis it is reported to us within 48 hours of you receiving it. .

Refunds

You should expect to receive your refund within 14 days of giving your package to the return shipper. In most cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper,  the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund. When issuing a refund we do not cover the cost of  return postage and so your refund will be for the full amount less the delivery charge, 

Please note. All sale items are non-refundable. You will be eligible to receive either an exchange or credit note to the same value as your original order amount. 

Please return your refund with the original invoice to:
 

Just Kidding

2 Lea Head

Shepley

Huddersfield 

HD8 8EN 


If you need help with returning an item, please don’t hesitate to CONTACT US with your order number and details about the product you would like to return.